Last updated: June 2026

Introduction

This policy explains what information we collect, how we use it, and the choices you have. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

We collect information you provide directly, such as your name, email address, company details and the information you share when you complete a form, send an email, or take part in a session. We may also collect basic technical information when you visit our website, such as browser type and pages viewed.

How we use your information

We use your information to respond to enquiries, schedule and deliver paid sessions and engagements, prepare recommendations, improve our services, and communicate with you about your engagement. We use your information only for the purposes for which it was provided or for closely related purposes.

Lawful basis and consent

We process personal information where you have given consent, where it is necessary to provide a service you have requested, or where we have a legitimate business interest that does not override your rights. You may withdraw consent at any time by contacting us.

Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business, and with professional advisors where you have asked us to coordinate support. Any such parties are expected to protect your information and use it only for the agreed purpose.

Data security

We take reasonable organisational and technical measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard the information in our care.

Retention

We keep personal information only for as long as needed to fulfil the purposes described in this policy, to meet legal or business requirements, or until you ask us to delete it, subject to any obligation to retain certain records.

Your rights

You have the right to ask what personal information we hold, to request correction or deletion, to object to certain processing, and to lodge a complaint. To exercise these rights, contact us at admin@scalegrid.co.za.

Updates to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

For any privacy questions or requests, email admin@scalegrid.co.za.